Forum Solutions’ three co-founders and managing directors – Shelley Holm, Paul Lambert, and Geeta McCormack – were interviewed by Seattle radio 101 KXL’s Business Briefing with Brian Bushlach. They were asked to speak on topics ranging from how they got their starts with Forum to the sectors and the projects that they are actively engaged in.
Savers’ business and engineering teams began working immediately to design and develop various components of the Customer Fundraising Portal. However, each team soon realized they had different understandings on who their customer was and how the customer fundraising portal would be used.
FareStart's leaders were excited, but also daunted. They'd have to rethink every aspect of the organization, from technology to hiring and marketing. They had just one year to gear up for the expansion, while growing existing programs. The nonprofit needed a partner that would help assess what had to get done and map out a plan of attack.
As the new basis of competition pivots to customer-centricity, companies will need to re-think their strategic portfolios to incorporate a more holistic view of how each critical initiative that a company undertakes in turn delivers a capability that moves them closer to their customers.
Many companies have yet to develop more mature and integrated internal orientation around their customer, which will require fundamental changes to the ways companies organize, the processes they develop and the ways they use technology.
In the past decade, the power of the customer has been amplified to an unprecedented level affecting businesses in every industry. Companies are now in a position where they have to be acutely aware of their customers’ experiences and opinions, but also must gracefully react to them in ever-decreasing timeframes.
Predicting the future is often a fool’s game and over the last five years few industries have enjoyed more prognosticating than Healthcare. Decades of unchecked inflation and highly publicized data of substandard health outcomes thrust the industry to the forefront of scrutiny.
Last week’s house vote to repeal Obamacare is in the history books signifying – well frankly, I don’t know. Fact is, there have been plenty of partisan reasons for either liking or hating this law, but are there reasons that we all recognize as a benefit? What about these: