By taking a step back and evaluating business needs and expectations before hiring new IT leadership, Forum was able to identify Capital Benefit Group’s opportunities to add capabilities, close blind spots, and focus attention on the evolving external environment.

Forum Solutions helps a healthcare provider with a Clinical Data and Order Entry solutions roadmap.

Many health systems are experimenting with ways to lessen the burden on primary care, including changing scheduling practices to accommodate different types of visits, implementing call centers, and creating value-based (rather than volume based) compensation plans. Some are providing scribes, a third person in the room (or virtually) documenting the visit in the medical record in “real” time.

Many companies have yet to develop more mature and integrated internal orientation around their customer, which will require fundamental changes to the ways companies organize, the processes they develop and the ways they use technology.

As the new basis of competition pivots to customer-centricity, companies will need to re-think their strategic portfolios to incorporate a more holistic view of how each critical initiative that a company undertakes in turn delivers a capability that moves them closer to their customers.

In the past decade, the power of the customer has been amplified to an unprecedented level affecting businesses in every industry. Companies are now in a position where they have to be acutely aware of their customers’ experiences and opinions, but also must gracefully react to them in ever-decreasing timeframes.

Predicting the future is often a fool’s game and over the last five years few industries have enjoyed more prognosticating than Healthcare. Decades of unchecked inflation and highly publicized data of substandard health outcomes thrust the industry to the forefront of scrutiny.