No shock that protecting any customer’s data is increasingly keeping IT leadership awake at night. Healthcare being perhaps the penultimate example, organizations constantly wrestle with balancing availability of data with security concerns. Yet healthcare presents inherent challenges that go well beyond the realm of the traditional IT purview.

Forum Solutions helped a regional hospital successfully migrate its Migrate and Upgrade its Enterprise Resource Planning System.

Forum Solutions helps Savers to create a Customer Fundraising Portal to enhance the customer experience aspect of direct fundraising.

Forum Solution’s successfully led an enterprise-level software system upgrade that impacted all major functional areas of a local healthcare organization.

By taking a step back and evaluating business needs and expectations before hiring new IT leadership, Forum was able to identify Capital Benefit Group’s opportunities to add capabilities, close blind spots, and focus attention on the evolving external environment.

Forum Solutions helps a healthcare provider with a Clinical Data and Order Entry solutions roadmap.

Many health systems are experimenting with ways to lessen the burden on primary care, including changing scheduling practices to accommodate different types of visits, implementing call centers, and creating value-based (rather than volume based) compensation plans. Some are providing scribes, a third person in the room (or virtually) documenting the visit in the medical record in “real” time.

Forum Solutions’ three co-founders and managing directors – Shelley Holm, Paul Lambert, and Geeta McCormack share how they got their starts with Forum and their deep-roots in helping Seattle-based clients achieve transformational outcomes.

Many companies have yet to develop more mature and integrated internal orientation around their customer, which will require fundamental changes to the ways companies organize, the processes they develop and the ways they use technology.

As the new basis of competition pivots to customer-centricity, companies will need to re-think their strategic portfolios to incorporate a more holistic view of how each critical initiative that a company undertakes in turn delivers a capability that moves them closer to their customers.

In the past decade, the power of the customer has been amplified to an unprecedented level affecting businesses in every industry. Companies are now in a position where they have to be acutely aware of their customers’ experiences and opinions, but also must gracefully react to them in ever-decreasing timeframes.

Predicting the future is often a fool’s game and over the last five years few industries have enjoyed more prognosticating than Healthcare. Decades of unchecked inflation and highly publicized data of substandard health outcomes thrust the industry to the forefront of scrutiny.