Over the course of a year, the Forum Solutions team, working hands-on across all functions of the organization, helped Seattle Children’s create a clear vision for leading the massive change the organization would undergo. This included developing an integrated and actionable program plan with clear roles and responsibilities and a strong change management and communication plan. Forum Solutions facilitated the collaboration across business, technology and vendor resources to drive forward as a single, cohesive team effort.
By taking a step back and evaluating business needs and expectations before hiring new IT leadership, Forum was able to identify CBG’s opportunities to add capabilities, close blind spots, and focus attention on the evolving external environment.
Forum Solutions worked with the client’s senior advisory board to first evaluate the pilots and then to evaluate specific solutions, from deploying scribes in primary and specialty care to advanced voice-to-data applications. Solutions were evaluated across a variety of criteria co-developed by the Forum team, including the provider experience, ability to affect provider work-life balance, clinical quality, and patient experience.
Savers’ business and engineering teams began working immediately to design and develop various components of the Customer Fundraising Portal. However, each team soon realized they had different understandings on who their customer was and how the customer fundraising portal would be used.
FareStart's leaders were excited, but also daunted. They'd have to rethink every aspect of the organization, from technology to hiring and marketing. They had just one year to gear up for the expansion, while growing existing programs. The nonprofit needed a partner that would help assess what had to get done and map out a plan of attack.